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Returning opened items, store by store
Opened electronics, beauty, games and software: who takes them back, and on what terms. Each line summarises the store's guide; open it for the conditions and exceptions before you act.
United States
58 stores| Store | Opened items | Checked |
|---|---|---|
| Abercrombie & Fitch Clothing | Ordinary returns require original condition; detailed tag, packaging and category tests are not stated in the checked US pages. | Oct 28 |
| Academy Sports + Outdoors Sporting goods | Opened defective electronics, air beds and massage guns qualify only for a same-merchandise exchange. | Oct 28 |
| Alo Yoga Activewear | Unused, sellable condition and original tags are required; no universal opened-versus-sealed rule is published. Ask before mailing opened items. | Oct 28 |
| Amazon Online marketplace | Opened or used goods have no universal full-refund guarantee; use, missing parts, damage or removed tags can trigger fees up to 50%, Amazon Luxury 100%. | Oct 28 |
| American Eagle Clothing | Items must be unworn, unwashed and undamaged; swimwear and underwear need hygienic liners. General opened-package requirements are unpublished. | Oct 28 |
| Anthropologie Clothing and home | Items must be unworn, unwashed and unaltered, with tags and original packaging. Separate opened-beauty or hygiene-seal rules are unpublished. | Oct 28 |
| Aritzia Clothing | Items must be unwashed, unworn and undamaged with original tags. Swimwear needs an attached liner; shoes need their original box. | Oct 28 |
| AutoZone Auto parts | No universal opened-but-unused standard is published; used or installed items may be denied, and original condition and packaging are required. | Oct 28 |
| Barnes & Noble Books | Store items must be new and unread/unopened; online seals must be intact. Defective opened sealed goods qualify only for a same-product exchange. | Oct 28 |
| Bath & Body Works Beauty | New, gently used or defective products are accepted; excessively worn, significantly used or intentionally label-defaced products are excluded. | Oct 28 |
| Best Buy Electronics | Opened direct physical software, movies, music, games and books get identical-item exchange only; opened Marketplace entertainment is nonreturnable. | Oct 28 |
| Bloomingdale's Department store | Specified baby products, food processors and LYMA products must remain unopened and sealed. | Oct 28 |
| Boot Barn Boots and western wear | Ordinary returns must show no wear with original tags; separate opened-product rules are unpublished. Keep product packaging inside outer shipping packaging. | Oct 28 |
| Burlington Off-price | Goods must be new, unused, unwashed and in original packaging; no general unopened-seal rule is specified, and opened goods are not guaranteed acceptance. | Oct 28 |
| Costco Wholesale Warehouse club | Costco publishes no universal opened/used acceptance standard; receipts and original packaging help but may not be necessary. | Oct 27 |
| DICK'S Sporting Goods Sporting goods | Opened, tried-on or tested items may be accepted if clean, resalable and in good condition, outside restricted categories; acceptance is discretionary. | Oct 28 |
| Dollar Tree Discount | The central FAQ publishes no condition rules for opened or used goods or separate food rules; acceptance is not guaranteed. | Oct 28 |
| DSW Shoes | Opened specialty products cannot be returned or exchanged; unopened specialty products require intact seals and a store return. | Oct 28 |
| Edikted Clothing | Items must be unworn, unwashed, unaltered, unused and sellable with original tags. Swimwear needs its intact, unremoved, unbroken hygiene seal. | Oct 28 |
| Fashion Nova Clothing | Ordinary returns must be unworn, unwashed, tagged and in original packaging; opened-packaging allowances are not published. | Oct 28 |
| Five Below Discount | Only defective opened items meet the general unopened-or-defective condition; opening a working item to try it does not qualify. | Oct 28 |
| Foot Locker Shoes | Change-of-mind returns require unworn, new goods with original tags and packaging; separate opened-package rules are not published. | Oct 28 |
| Halara Clothing | Separate outer-packaging opening rules are unpublished. Items must remain unworn, unwashed, undamaged and tagged; clean substitute SKU packaging is permitted when needed. | Oct 28 |
| Harbor Freight Tools Tools | No universal unused-only or original-box rule is published; category restrictions control, and used tools are not guaranteed acceptance. | Oct 28 |
| Hobby Lobby Crafts | Online purchases cannot return opened or used; ordinary store purchases have no published general opened/used rule. | Oct 28 |
| HOKA Running shoes | Shoe and apparel trial use is invited; purchase verification applies, and HOKA can deny abusive or fraudulent requests. | Oct 28 |
| Hollister Co. Clothing | Original condition is required; selected merchandise has tags that must remain attached. Universal opened, worn or washed rules are unpublished. | Oct 28 |
| The Home Depot Home improvement | Unused, like-new condition is required; no universal opened-packaging rule is published, and listed 30-day and 7-day groups require factory seals. | Oct 27 |
| IKEA Furniture | Opened goods have 180 days. Assembled furniture must be new, unused and complete with pieces, hardware and manuals; original packaging is not required. | Oct 28 |
| JCPenney Department store | Most goods need original condition and tags; universal washed or opened-item rules are not published outside named categories. | Oct 28 |
| Kohl's Department store | No universal unopened rule is published; Sephora accepts new or gently used items, while opened or unsealed breast pumps and accessories are excluded. | Oct 28 |
| Lowe's Home improvement | A universal opened-but-unused acceptance rule is not published; opening removes the sealed-box condition for one 30-day appliance exception. | Oct 27 |
| Lululemon Activewear | Apparel must be unworn, unwashed and tagged; tested or worn shoes qualify with box and proof. Underwear rules conflict; ask before opening. | Oct 28 |
| Macy's Department store | Worn, washed, altered, damaged or incomplete goods are excluded; cosmetics and fragrance may be new or gently used within the applicable window. | Oct 28 |
| Marshalls Off-price | Opened or tampered-with online beauty items are excluded. Used, worn or unsellable merchandise fails standard return conditions. | Oct 28 |
| Menards Home improvement | MENARDS.COM returns must be unused with original packaging, accessories, paperwork and parts; ordinary store purchases have no universal published condition rule. | Oct 28 |
| Michaels Crafts | Items must be new, unused and in original packaging; no universal sealed-box rule is published. Cricut, Glowforge and trading cards have stricter rules. | Oct 28 |
| Micro Center Electronics | Opened hardware is not automatically final sale; original, resalable condition, packaging and included materials are required, with acceptance of used goods unpromised. | Oct 28 |
| Nike Sportswear | Eligible worn shoes generally qualify within the 60-day trial. Jewelry must be unworn with specified packaging; LEGO sets must remain sealed. | Oct 28 |
| Nordstrom Rack Department store | Beauty must be unopened and returned in store, including online purchases. | Oct 28 |
| Old Navy Clothing | Ordinary returns must be unworn and unwashed; opened or used Beauty Co products cannot be returned or exchanged. | Oct 28 |
| Pacsun Clothing | General opened-item rules are not published; bring everything supplied and ask about uncertain condition requirements. | Oct 28 |
| Peppermayo Clothing | No separate opened-packaging rule is published beyond general conditions: unworn, unwashed, tagged and original packaging. Swimwear needs its intact hygiene seal. | Oct 28 |
| Princess Polly Clothing | Opened or used beauty products are rejected; items need original unworn, unwashed condition with vendor tags and applicable hygienic liners attached. | Oct 28 |
| Quince Clothing and home | Ordinary items must be unworn, unwashed, undamaged, unaltered and tagged. Used or washed bedding can return within 365 days without product packaging. | Oct 28 |
| Reformation Clothing | Items must be sellable, unworn and unwashed with tags attached; no universal opened-package rule is published. | Oct 28 |
| REI Outdoor gear | Clean, gently used eligible gear can qualify within its window; ordinary wear, misuse and accidental damage are excluded. | Oct 28 |
| REVOLVE Clothing | Beauty must be unused and unopened with seals intact; opened, used or broken-seal products cannot receive refunds. | Oct 28 |
| Ross Dress for Less Off-price | Opened software has no refund route; defective software qualifies only for like-merchandise exchange. | Oct 28 |
| Saks Fifth Avenue Department store | Keep original condition, tags and applicable packaging; opened beauty and fragrance rules are not published. | Oct 28 |
| Sam's Club Warehouse club | No universal opened/used-item rule is published; packaging and contents may be required for full credit, and incomplete returns can be refused. | Oct 28 |
| Sephora Beauty | New or gently used products can qualify, subject to verification and approval; no usage threshold guarantees acceptance. | Oct 27 |
| Tractor Supply Co. Farm and rural | No universal unopened, unused, tagged or original-packaging rule is published; ask about your exact product before traveling. Silence does not guarantee acceptance. | Oct 28 |
| Ulta Beauty Beauty | Most gently used products qualify with all original components, subject to validation and approval; Mini Brands Capsules must remain unopened and sealed. | Oct 28 |
| Uniqlo Clothing | Opening ordinary packaging alone does not disqualify complete goods; items must be new, unworn, unwashed and unaltered with packaging and accessories. Underwear has separate rules. | Oct 28 |
| Urban Outfitters Clothing | The direct policy covers unused or defective merchandise; a universal opened-packaging or tags checklist is not published. | Oct 28 |
| Walmart Superstore | Some opened items qualify; unlocked phones, drones/projectors, air beds/mattresses, power generators and durable medical equipment become exchange-only within their category windows. | Oct 28 |
| Zara Clothing | Fragrances require original sealed packaging; cosmetics must be unused and sealed, and Standard Procedure cosmetics are excluded. | Oct 28 |
United Kingdom
41 stores| Store | Opened items | Checked |
|---|---|---|
| Argos Catalogue retailer | Reasonable inspection is allowed; unwanted goods must be unused, resaleable and complete with original packaging and applicable tags. | 28 Oct |
| ASOS Online fashion | Opened, used or unsealed Face + Body and Sexual Wellness goods are restricted; hygiene seals and labels matter. | 28 Oct |
| B&Q DIY | Original condition is required; necessary inspection is allowed, but excess handling can reduce the refund. | 28 Oct |
| Bershka Clothing | Beauty and fragrance require original, unopened packaging; check category exclusions before sending items back. | 28 Oct |
| Boohoo Online fashion | Clothing and footwear must be unworn and unwashed with original labels; shoes should only be tried indoors. | 28 Oct |
| Boots Health and beauty | Opened or used cosmetics are excluded unless faulty; specific beauty guarantees have separate conditions. | 28 Oct |
| CeX Second-hand tech | Unwanted online goods need all accessories and as-sold condition. | 28 Oct |
| Charles Tyrwhitt Menswear | Eligible washed shirts and removed swing tags are accepted; original packaging is unnecessary. Custom and altered items remain excluded. | 28 Oct |
| Currys Electronics | Eligible online goods may be opened only to inspect; unwanted store purchases must remain sealed. | 28 Oct |
| Debenhams Online department store | Hygiene items cannot be returned for change of mind if used, relevant seals are broken or missing, or required original product packaging is absent. | 28 Oct |
| Dunelm Homeware | Mattresses, bedding, toilet seats, cosmetics and paint qualify for voluntary returns only sealed and unopened. | 28 Oct |
| Gymshark Activewear | Returns must be unworn, unused and unwashed; online swing tags may be missing, but the sewn-in care label must remain. | 28 Oct |
| H&M Clothing | Cosmetics and pierced jewellery must be unopened; swimwear must be clean and unworn, with tags and hygiene strip intact. | 28 Oct |
| Halara Activewear | Clean replacement packaging is allowed if the transparent barcode bag is damaged, missing or too small. | 28 Oct |
| Halfords Motoring and cycling | Refurbished goods must be unused, packaged and seal intact, returned to the collection store or garage within 14 days of purchase. | 28 Oct |
| JD Sports Sportswear | Goods must be unused, in good condition, with original packaging; online-to-store returns also need tags and accompanying items. | 28 Oct |
| John Lewis & Partners Department store | Opening to inspect is allowed, subject to category exclusions; goods must remain unused and resaleable, with packaging, labels and tags retained. | 28 Oct |
| Mango Clothing | Fragrances, candles and cosmetics need original sealed packaging; online lingerie, underwear and swimwear need intact hygiene seals. | 28 Oct |
| Marks & Spencer Department store | Beauty, toiletries, specified bedding, earrings and non-M&S toys and gifts need unopened packaging with required seals intact. | 27 Oct |
| Matalan Clothing and home | Listed categories face change-of-mind restrictions after wear, opening or packaging damage; swimwear needs hygiene strips and tags intact. | 28 Oct |
| Mountain Warehouse Outdoor gear | Trying on is allowed; goods must remain unworn, unused, in original condition and packaging, with tags attached. | 28 Oct |
| New Look Clothing | Items must be unworn, in original condition with tags; swimwear needs an intact hygiene sticker and cosmetics are excluded. | 28 Oct |
| Next Clothing and home | Unwrapped or unsealed pierced jewellery, cosmetics, toiletries and mattresses cannot ordinarily return unless faulty. | 27 Oct |
| Nike Sportswear | Shop-style trying on is allowed; an outdoor run or workout trial is not. Items must remain unworn, unwashed and tagged. | 28 Oct |
| PrettyLittleThing Online fashion | Treat opened or unsealed hygiene items as ineligible; ask PLT about sealed cosmetics and pierced jewellery because its wording differs. | 28 Oct |
| Primark Value fashion | Ordinary opened/used rules are unpublished; Click + Collect handling beyond shop-style inspection may reduce the refund, potentially to zero. | 28 Oct |
| The Range Home and leisure | Assembled or used goods, damaged goods and unreasonably damaged packaging are excluded from voluntary change-of-mind returns. | 28 Oct |
| Reiss Clothing | Goods must be new and unused with tags attached; original packaging is requested wherever possible. | 28 Oct |
| River Island Clothing | Cosmetics with broken hygiene seals and swimwear without the hygiene strip are excluded. | 28 Oct |
| Sainsbury's Supermarket | Opened mystery collectables and unsealed hygiene goods are excluded from voluntary returns. | 28 Oct |
| Schuh Shoes | Goods must be unused. Socks are excluded once removed from original packaging. | 28 Oct |
| Screwfix Trade tools | Opening toilet, water-pump or macerator packaging excludes cancellation; faults follow a separate assessment. | 28 Oct |
| SHEIN Online fashion | Voluntary electronics returns must be originally sealed and non-activated; other returnable goods must meet category conditions. | 28 Oct |
| Smyths Toys Toys | Opening a toy to check its contents can end goodwill eligibility. | 28 Oct |
| Specsavers Optician | Opened contact-lens acceptance is not promised. Unwanted goods must be unused in original packaging; terms allow reduced refunds for partial quantities or use. | 28 Oct |
| Sports Direct Sporting goods | No universal ban on opened outer packaging is published; keep the packaging and everything supplied. | 28 Oct |
| Tesco Supermarket | Store cosmetics must be sealed/unopened and saleable, with proof and undamaged original packaging; contact Tesco for online cosmetics instructions. | 28 Oct |
| TK Maxx Off-price | Unsealed hygiene-protected items and jewellery worn in a piercing are excluded unless faulty. | 28 Oct |
| UNIQLO Clothing | Opened packaging alone is not automatic refusal; items must be unused, unwashed and undamaged, with packaging, tags and accessories retained. | 28 Oct |
| Urban Outfitters Clothing | Items must be as received, unopened, with original product packaging and hygiene seals intact. Include any free gift; shoes cannot have been worn outdoors. | 28 Oct |
| Zara Clothing | Fragrances, candles, cosmetics and HOME require sealed original packaging; category exclusions apply. | 28 Oct |
Stores whose guides don't cover this situation aren't listed. Retailers change their policies; confirm on the official page linked in each guide. Report a change